{"id":164,"date":"2026-08-26T11:39:05","date_gmt":"2026-08-26T11:39:05","guid":{"rendered":"https:\/\/cppro-conseil-et-formation.fr\/?page_id=164"},"modified":"2026-09-01T21:22:30","modified_gmt":"2026-09-01T21:22:30","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/cppro-conseil-et-formation.fr\/?page_id=164","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-1 wp-block-paragraph\" style=\"color:#53a22c\"><strong>Votre satisfaction est importante<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CPPRO Conseil et Formation accorde une attention particuli\u00e8re \u00e0 la qualit\u00e9 de ses prestations et aux retours de ses b\u00e9n\u00e9ficiaires, clients et partenaires.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez formuler une r\u00e9clamation concernant une formation ou son organisation, vous pouvez nous contacter par \u00e9crit :<\/p>\n\n\n\n<p class=\"has-primary-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\"><strong>Par e-mail :<\/strong> <a href=\"mailto:contact@cppro-conseil-et-formation.fr\">contact@cppro-conseil-et-formation.fr<\/a><br><strong>Par courrier :<\/strong> CPPRO Conseil et Formation \u2013 7 rue du Pr\u00e9 Annelet \u2013 77700 Serris<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toute r\u00e9clamation fait l\u2019objet d\u2019un enregistrement, d\u2019une analyse et d\u2019un traitement afin d\u2019apporter une r\u00e9ponse adapt\u00e9e dans les meilleurs d\u00e9lais.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-background-color has-text-color has-background has-link-color has-border-color has-lightgrey-border-color wp-element-button\" href=\"https:\/\/cppro-conseil-et-formation.fr\/wp-content\/uploads\/2026\/08\/Procedure-de-traitement-des-reclamations.pdf\" style=\"color:#53a22c\"><strong>Consulter notre proc\u00e9dure de traitement des r\u00e9clamations<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-3\" style=\"color:#53a22c\">M\u00e9diation de la consommation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>En cas de litige de consommation<\/strong>, le consommateur doit pr\u00e9alablement adresser une r\u00e9clamation \u00e9crite \u00e0 CPPRO Conseil et Formation afin de tenter de r\u00e9soudre le diff\u00e9rend directement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si aucune solution amiable n\u2019est trouv\u00e9e \u00e0 la suite de cette r\u00e9clamation, le consommateur peut recourir gratuitement au m\u00e9diateur de la consommation dont rel\u00e8ve CPPRO Conseil et Formation :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CM2C \u2013 Centre de la M\u00e9diation de la Consommation de Conciliateurs de Justice<\/strong><br>49 rue de Ponthieu<br>75008 Paris<br><strong>Site internet : <a>www.cm2c.net<\/a><\/strong><br><strong>E-mail : <a>contact@cm2c.net<\/a><\/strong><br><strong>T\u00e9l\u00e9phone : 01 89 47 00 14<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La saisine peut notamment \u00eatre effectu\u00e9e directement en ligne sur le site du CM2C.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Votre satisfaction est importante CPPRO Conseil et Formation accorde une attention particuli\u00e8re \u00e0 la qualit\u00e9 de ses prestations et aux retours de ses b\u00e9n\u00e9ficiaires, clients et partenaires. Si vous souhaitez formuler une r\u00e9clamation concernant une formation ou son organisation, vous pouvez nous contacter par \u00e9crit : Par e-mail : contact@cppro-conseil-et-formation.frPar courrier : CPPRO Conseil et &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/cppro-conseil-et-formation.fr\/?page_id=164\" class=\"more-link\">Lire la suite de<span class=\"screen-reader-text\">\u00ab\u00a0R\u00e9clamations\u00a0\u00bb<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":304,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inspiro_hide_title":false,"inspiro_hide_featured_image":false,"footnotes":""},"class_list":["post-164","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/cppro-conseil-et-formation.fr\/index.php?rest_route=\/wp\/v2\/pages\/164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cppro-conseil-et-formation.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cppro-conseil-et-formation.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cppro-conseil-et-formation.fr\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cppro-conseil-et-formation.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=164"}],"version-history":[{"count":10,"href":"https:\/\/cppro-conseil-et-formation.fr\/index.php?rest_route=\/wp\/v2\/pages\/164\/revisions"}],"predecessor-version":[{"id":508,"href":"https:\/\/cppro-conseil-et-formation.fr\/index.php?rest_route=\/wp\/v2\/pages\/164\/revisions\/508"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cppro-conseil-et-formation.fr\/index.php?rest_route=\/wp\/v2\/media\/304"}],"wp:attachment":[{"href":"https:\/\/cppro-conseil-et-formation.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}